Mb2u Terms & Conditions – Complete Platform Usage Guide for Malaysian Members

1Acceptance of mb2u Terms & Conditions

These Terms & Conditions govern the entire relationship between you (the member) and mb2u (the platform). This covers the use of the website, mobile application, and all services provided by mb2u to its users in Malaysia.

By accessing or using the platform mb2u in any manner — including but not limited to registering an account, making a deposit, playing games, claiming bonuses, or contacting our support team — you automatically agree to comply with these Terms & Conditions and all related policies referenced herein, including Privacy Policy and Responsible Gaming Policy mb2u.

2Member Eligibility & Registration

To register and use the platform mb2u, you must meet all of the following eligibility criteria:

• Aged 21 years of age and above on the date of registration.
• Malaysian citizens or permanent residents who are physically located in Malaysia while using the platform.
• Has never been declared bankrupt or is currently under bankruptcy proceedings.
• Not subject to any legal restriction that would prohibit you from participating in online gambling activities.
• Register solely for yourself and not on behalf of any third party.
• Has never had an mb2u account closed or suspended previously due to a breach of terms.

mb2u reserves the right at any time to request verification of your age and identity through official documents such as MyKad or a Malaysian passport. Failure to provide the requested documents within the specified timeframe may result in your account being suspended until verification is completed.

3mb2u Account Usage Rules

Once your mb2u account has been successfully registered, you are solely responsible for:

• Keeping your password and login credentials confidential at all times.
• Ensuring that all information you provide to mb2u is accurate, complete, and up to date.
• Notifying mb2u immediately if you suspect any unauthorised access to your account.
• Not sharing your account with any other individual, including your own family members.
• Not using another person's account, even with the account holder's permission.

mb2u will not be held liable for any financial losses you incur as a result of unauthorised access to your account caused by your own negligence in safeguarding your login credentials.

Mb2u accounts that have been inactive for more than 12 consecutive months will be considered inactive. mb2u reserves the right to impose a monthly administrative fee of RM10 on inactive accounts until the account balance reaches zero, after which the account will be automatically closed. A written notice will be sent to the registered email address before this action is taken.

4Deposit & Payment Methods

All deposits into the account mb2u must be made using the official payment methods supported by the platform. Currently, the accepted deposit methods are:

• Touch 'n Go eWallet – Deposits credited within seconds.
• GrabPay – Processed instantly with no additional fees.
• Boost – Fully supported for all transaction types.
• ShopeePay – A popular method for e-commerce platform users.
• DuitNow – Direct transfer using a phone number or bank account number.
• FPX (Financial Process Exchange) – Including Maybank2u, CIMB Clicks, and other Malaysian banks.

The minimum deposit into your mb2u account is RM10 per transaction. There is no default daily deposit limit; however, mb2u reserves the right to set deposit limits based on VIP tier and compliance requirements. All deposits are in Malaysian Ringgit (MYR) and no currency conversion fees apply. mb2u does not accept deposits in foreign currencies.

5Withdrawal of Winnings

Withdrawal of winnings from your account mb2u subject to the following terms:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals must be made to the same payment method used for your most recent deposit, subject to applicable compliance regulations.
• All bonus wagering requirements must be fully met before a withdrawal can be processed.
• Mb2u reserves the right to request identity verification before processing any withdrawal that exceeds a specified amount.
• Standard withdrawal processing time is under 10 minutes for members who have completed full identity verification.

VIP Members mb2u at the Platinum and Diamond tiers enjoy faster priority withdrawal processing. Diamond VIP members are not subject to daily withdrawal limits and may withdraw their winnings in a single transaction, even for large amounts.

6mb2u Bonus & Promotions Terms

All bonuses, promotions, and rewards offered by mb2u are subject to the specific terms and conditions stated alongside each offer. In general, the following conditions apply to all mb2u bonuses unless otherwise stated:

• Welcome Bonus: Available to new mb2u members only. Can be claimed once per individual, phone number, and IP address. Wagering requirement is 20x the bonus amount received.
• Daily Cashback: Calculated based on net losses within a 24-hour period. Credited to your account the following day and subject to a 1x wagering requirement before withdrawal.
• Deposit Bonus: Active for first deposit of each day only unless stated otherwise. Wagering requirements range from 15x to 25x depending on the bonus type.
• VIP Rewards: Credited based on the member's VIP tier and not subject to wagering requirements unless otherwise stated.

Mb2u reserves the right to modify, suspend, or terminate any promotion without prior notice. Abuse of the bonus system — including the use of multiple accounts, arbitrage, or any strategy designed to gain an unfair advantage from bonus offers — is strictly prohibited and may result in the cancellation of all bonuses and account closure.

7Game Rules at mb2u

All games available on the platform mb2u – including video slots such as Dragon Kingdom, Jinn Lamp, and Great Rhino; live casino games such as Football Studio, Free Bet Blackjack, Crazy Time, and Gods Poker – all subject to their respective game rules, which are accessible within the game interface.

• All game results are final once a round or session has ended. Any disputes regarding game outcomes must be raised within 24 hours of the incident.
• Mb2u is not liable for any losses arising from technical disruptions to your own device or internet connection.
• In the event of a technical disruption to the mb2u system during gameplay, mb2u will restore the game to its last valid state or issue appropriate credits to affected members.
• All games use independently audited random number generators (RNG). The RTP (Return to Player) values displayed are long-term estimates and do not guarantee winnings for any individual session.

Mb2u also offers a demo mode for most slot games, allowing members to try out games without using real money. Winnings accumulated in demo mode cannot be converted to real funds or used to fulfil bonus wagering requirements.

8Prohibited Activities on mb2u

The following activities are strictly prohibited on the platform mb2u and may result in immediate disciplinary action, including account closure and freezing of funds:

• Owning or operating more than one mb2u account.
• Registering an account on behalf of another person or allowing another person to use your account.
• Using automated software, bots, scripts, or any third-party tools to automate gameplay or transactions.
• Exploiting any bugs, technical errors, or system vulnerabilities to gain an unfair advantage.
• Any attempt to use the mb2u platform for money laundering purposes.
• Providing false or misleading information during registration or the identity verification process.
• Colluding with other players to manipulate game outcomes in multiplayer games.
• Using illegally obtained funds to make deposits into your mb2u account.

9Account Closure & Suspension

mb2u reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any provision under these Terms & Conditions.
• Failed identity verification or the provision of false information.
• Activities suspected of involving fraud, money laundering, or the financing of terrorism.
• Request from a competent authority.
• At the member's own request via the self-exclusion feature.

You may also close your mb2u account at any time by contacting our support team via live chat or email at [email protected]. Any valid remaining balance will be returned to you via your original payment method within 5 business days, subject to successful identity verification.

10mb2u Liability Limit

To the extent permitted by applicable Malaysian law, mb2u shall not be held liable for:

• Any direct or indirect losses arising from the use of, or inability to use, the platform.
• Service disruptions caused by system maintenance, cyberattacks, or events beyond mb2u's control (force majeure).
• Game outcomes you are dissatisfied with, provided the game has operated within its established and audited RNG parameters.
• Losses resulting from your own negligence in safeguarding your account security.

Mb2u's maximum liability to any member under any circumstances shall not exceed the total active deposit balance held in the relevant account at the time of the incident giving rise to the claim.

11Responsible Gaming & Member Protection

mb2u takes its social responsibility seriously. We believe that online gaming should remain a form of entertainment and never become a source of financial stress or personal hardship for our members. To that end, mb2u provides the following tools to help members play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Session Time Limit: Limit your daily gaming time to maintain a healthy balance between entertainment and everyday life.
• Self-Exclusion: Take a break from the platform for 24 hours, 48 hours, or 1 week without closing your account.
• Self-Exclusion: Lock your account for a period of between 1 month and 5 years if you feel you need a longer break.

If you or someone you know is experiencing gambling-related issues, please contact the mb2u support team or visit the Responsible Gaming for more information and support resources available in Malaysia.

12Amendments to Terms & Conditions

mb2u reserves the right to modify, amend, or replace these Terms & Conditions at any time without prior notice. However, we will endeavour to provide reasonable notice to members via their registered email or an in-platform notification for any significant changes.

Your continued use of the mb2u platform after any amendments to these terms take effect will be deemed as your acceptance of the updated terms. We encourage you to review this Terms & Conditions page periodically to stay informed of the latest applicable conditions.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions shall be resolved through mb2u's designated dispute resolution process, and where necessary, through a court of competent jurisdiction in Malaysia.